It's not what you say, but HOW you say it

Communication was the main focus of the our class discussion on Tuesday. Someone brought up the fact that it's not what you say, but how you say it. I heard this so much growing up, and think it is a valuable lesson. A situation can go from bad to worse when someone says something in a rude way. It's also important to note that people interpret things differently. Just because you say something one way, doesn't mean they understood you. And that's not their fault or your fault. You both have things to work on. When working with individuals it is important to point this out!!